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Q: What is the warranty for your products?

A: We provide 1-year warranty start from delivery.

Q: Do you offer free samples?

A: Yes. Free samples are available upon request.

Q: What’s the trade terms you working with?

A: Accepted Delivery terms : FOB, CFR, CIF, EXW, FAS, FCA, DDP, DDU;

Q: Do you provide custom service?

A: Yes, HLT provides one-stop custom service to cater various demands from clients.

Q: For how long my order can be shipped?

A: The production lead time depends on which models and the quantity. Normally it’ 2~7 days for samples and 20~30 days for bulk order.

Q: What’s the ODM policy? What will be the sampling cost and time?

A: We help clients to design new products. You can tell me your idea, the performance and specification you want to, or provide us your drawing, images or sample, if you have. For this kind of new sample, the lead time will be around 10~15 days, without open new mold. Sampling fee depends on the material and processing cost. This sample fee will refund to you once order finally confirmed.

Q: Can I put my brand or logo on the product?

A: Yes, logo printing can be provided.

Q: How do you ship the goods?

A: We have our own freight forwarders whom we have been working with in long term. They can offer logistics solution and competitive choices for you.

Q: How to pay?

A: We accept T/T, L/C at sight, Visa, Western Union etc.

Q: Do you have any MOQ limit?

A: There would be no MOQ for those regular models that have stock material. But for those models don’t have stock material, MOQ is required.